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Here's a piece that Nightline did on Zappos. It really shows what we're all about.
Every year, we shave our heads at Zappos. It's fun and a little weird.
The couture girls are serious about three things; sparkled water, big heels and wearing pink. Watch Out!!
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Tony Hsieh speaks with SOCAP about how customer care became Zappos' differentiator. Hsieh will be a keynote speaker at the 2008 SOCAP Annual Conferenece in Miami: www.socap.org/Events/2008annual/keynotes.html